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Review and handover
We collect documentation, the system inventory, licences and backup information. With the current administrator, we agree secure transfer of access and record missing information.
Managing the VM environment
Virtual infrastructure administration
We maintain VMware, Hyper-V and Proxmox environments running your business applications. We handle changes, updates, monitoring and backups, test recovery and plan the resources needed. Responsibilities, support hours and response arrangements are agreed in the contract.
Trusted by
Companies and institutions that need stable IT.
Ongoing care for an existing environment
Administration covers the daily operation of existing servers and virtual machines. We monitor data storage, workloads, network connections and backups. We review old snapshots, unused machines and resources assigned to applications in excess of their needs. The service can stand alone or form part of broader IT support. A new cluster or major platform migration has its own scope, tests and cutover plan. Remote desktops and critical databases require a separate review of application dependencies.
Services connected to ongoing support
We agree the tasks around the platform so requests and alerts reach the right person.
IT monitoring
Observation of servers, machines, storage and services, with alert thresholds and response arrangements.Backup and recovery
Checks of backup completion and retention, replication to a standby server and tests of application recovery.Virtualisation implementation
A separately planned cluster upgrade or platform change, with a migration rehearsal and rollback conditions.IT outsourcing
Broader support for infrastructure and users, with agreed responsibilities.ISO 27001 · TÜV NORD Polska
TÜV NORD Polska has certified Virtline’s information security management system to PN-EN ISO/IEC 27001:2023-08. The published certificate states its scope and validity.
View Virtline’s certificateVirtualisation handover process
We establish the state of the environment and responsibilities before taking over the agreed tasks and making changes.
02
Support plan
We define scope, support hours, request priorities, agreed response times and escalation contacts. We plan urgent changes, maintenance windows and separation of management, application and backup networks.
03
Take over and organise
We introduce the agreed monitoring and review access, backups, service failover and workload distribution rules. We review snapshots and plan updates for server software, drivers and management tools.
04
Ongoing administration
We handle requests, reviews and tests. Resource changes, new machines and moves between servers, data stores or locations require agreement. We update documentation and discuss recommendations.
Practical scope
What the service provides
Documentation and reports show the current environment, completed work and decisions your business needs to make.
An inventory of servers, machines, networks, data storage, versions and licences. We record application dependencies, responsible people and open risks.
Agreed requests, change approvals, update windows and rollback procedures. We review administrator accounts, an additional sign-in verification step, roles and emergency access. Change records also cover machine templates and administration scripts.
A record of restoring a machine and its application and, where applicable, switching services after a failure. Results are compared with agreed recovery time (RTO) and acceptable data loss (RPO), with backup and replication limitations recorded.
A summary of incidents, changes, tests, processing load, memory and storage use. For consolidation, we also compare energy use and machine preparation time before and after the change. We recommend resource adjustments, expansion or a different operating model. Reports follow an agreed schedule, such as monthly or quarterly.
Compare renewal and migration costs
When VMware licences are renewed, we review the specific offer and contractual entitlements, version compatibility and the cost of continued operation. A migration comparison also includes training, backups, monitoring, application compatibility and acceptable downtime. We confirm the scope of alternative assessments, including Nutanix AHV, KVM and Kubernetes-based solutions, for the environment. The recommendation may be to retain the current platform. Migration requires its own plan, tests and approval. Energy use is compared when the environment provides reliable measurements.
Questions about virtualisation support
Can you take over from another administrator?
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Yes. We agree the transfer of documentation, configuration and access. Missing information is recorded, and takeover scope and urgent work are agreed with your business. Existing responsibilities do not automatically transfer to Virtline; we also define those of the application team and other providers.
How often should machines be backed up?
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Frequency and retention depend on acceptable data loss, recovery time and how quickly application data changes. We agree copies in different locations, separation from the source environment and protection against modification or deletion. Backup usefulness is checked by restoring the application; one schedule does not suit every system.
Do you also support Azure and AWS?
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Yes, within an agreed scope of virtual machine administration, configuration, monitoring and cost control. Where cloud services connect to an office or data centre, we review private connections, routing, permissions, backups and allocation of costs to services. Changes follow the same approval rules.
What happens when a physical server fails?
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For a high availability (HA) cluster, we check whether machines can restart on the remaining servers and whether sufficient resources are available. If that route is unavailable, the agreed recovery plan applies. Neither HA nor replication replaces backups, and a snapshot is not a standalone backup. Application recovery time is assessed from its dependencies and test results.
Agree your ongoing support needs
Tell us the platform, physical server and virtual machine counts, main applications and current problems. Explain who administers the environment today and when you need support. Do not send passwords through the form.
Discuss virtualisation support