IT outsourcing
We manage day-to-day IT or support your in-house team. We help employees, administer systems and networks, and look after backups and security controls.
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The agreement specifies which tasks we take on. We match them to your users, systems and working practices. You can select the services you need without ordering the whole package.
Pricing depends on users, systems, locations, support hours and required response times. We distinguish ongoing maintenance from additional projects, licences and hardware purchases.
TÜV NORD Polska has certified Virtline’s information security management system to PN-EN ISO/IEC 27001:2023-08. Our published certificate gives its scope and validity.
View Virtline’s certificateWe plan the handover from your previous provider with you. Access, documentation and backups need to be checked before responsibilities change.
We establish user numbers, locations, systems and the most pressing issues. We review available documentation, contracts and contact details.
The agreement records responsibilities, support hours and priorities. The SLA sets service terms and response commitments. We also define exclusions, costs and change approvals.
We take over agreed access, set up ticket channels and inform employees. We enable the selected monitoring tools and check emergency procedures.
We review tickets, completed changes and recurring faults. We update documentation and agree necessary repairs and improvements.
Yes. We can take on selected tasks, such as employee tickets, administration or backups. We agree who manages each system, approves changes and contacts application suppliers.
This depends on the priority and contract option. Response times from 15 minutes to 8 hours and 8/5 or 24/7 support apply under the relevant agreed terms, not to every ticket. Response time is not the same as resolution time.
We confirm the schedule after checking systems, access, documentation and the terms for ending your previous contract. We agree the handover order and any work that requires downtime. If the situation is urgent, tell us your deadline so we can establish what assistance is possible.
An agreed report may cover tickets, response times, completed changes, recurring faults and the status of backups and security controls within scope. We list recommended work separately, with priorities and costs requiring approval. We agree the content and frequency of reports before support begins.
Tell us about your employee numbers, locations, main systems and current problems. Let us know whether you are changing providers, looking for full support or strengthening your in-house IT team.
Ask about scope and pricing