01
Call review
We inventory numbers, users, devices and providers. We discuss missed calls and problems inside and outside the office.
VoIP
Internet telephony for businesses
We help teams handle business calls in the office and remotely. We organise numbers, queues, forwarding and calling applications. We identify where callers lose contact with your business and agree how the phone service will be supported after changes.
Trusted by
Companies and institutions that need stable IT.
Does the caller reach the right person?
Hybrid work can make it easy to lose a call between reception, sales and support. We review who answers, what happens when a line is busy and where callers go after hours. We apply agreed arrangements to your current phone service or prepare a project to replace it.
Telephony and everyday teamwork
We define the work needed, from better forwarding to a new phone system and prepared workstations. Not every problem requires replacing the entire system.
Telephone system deployment
Platform selection, configuration and a planned number cutover.Microsoft Teams
Team communication settings and checks of telephony connections.Remote workstations
Computers, applications and equipment for working outside the office.IT helpdesk
Application support and a way to report call problems.ISO 27001 · TÜV NORD Polska
TÜV NORD Polska has certified Virtline’s information security management system to PN-EN ISO/IEC 27001:2023-08. The published certificate states its scope and validity.
View Virtline’s certificateTelephony implementation process
We start by reviewing current customer service. A selected group tests the new arrangements before they reach other employees.
02
Agreeing changes
We define call routing, permissions, hours and required features. We check network, licensing and integration requirements.
03
Configuration and trials
We apply approved settings. We test inbound and outbound calls, transfers and selected failure scenarios.
04
Handover and support
We provide instructions and test results. We agree issue reporting, quality reviews and the scope of further changes and maintenance.
Practical scope
What improved telephony delivers
We test the caller’s route from dialling a number to speaking with an employee. Results cover the agreed numbers and scenarios.
Numbers, employee groups, queues and business hours. We document transfers, absences, busy lines and after-hours scenarios. Where supported by the platform and operator, we agree voicemail with email notification and call statistics, including missed calls. We check operation, access to messages and reports, and their retention period.
Phones or applications configured on agreed devices. Employees test answering, dialling and transferring calls.
Voice, remote calling and agreed forwarding checks. We distinguish connection, provider and device issues from phone-system settings.
How to report problems and request changes to numbers, accounts or queues. We agree responsibility for the phone system, network, provider and user support.
Recording and remote work need clear arrangements
Recording is not enabled automatically. Your business defines its purpose, required caller information, access and retention. We check remote application use and call encryption for the actual devices and provider. We do not promise lower bills without comparing costs.
Questions about internet telephony
Must employees give clients their personal numbers?
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In a supported setup, employees can use a business number through an IP phone or application. We check outbound caller identification and call handling on the agreed devices.
Can you improve existing queues and forwarding?
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Yes, after checking the platform and configuration access. We agree the changes needed and their effect on employees. If the current system cannot support a feature, we explain the limitation and available options.
What happens to calls during an Internet outage?
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That depends on the architecture. We agree supported provider-side forwarding, backup numbers or a second connection and test the selected scenario. A VoIP application alone does not provide service without connectivity.
Can you integrate telephony with our CRM?
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We check the specific CRM, phone system and licences. We agree the required flow, such as caller identification or event logging. Data scope, permissions and integration behaviour are tested separately.
Improve business call handling
Tell us how many people answer calls, which tools you use and where problems arise. Include the number of locations and required features. Do not send passwords or call recordings.
Discuss business telephony