IT outsourcing Krakow
We combine day-to-day remote support with onsite visits in Krakow and Lesser Poland. We provide helpdesk, systems and network administration, Microsoft 365, monitoring and backups. Before handover, we agree responsibilities, support hours and work that needs an engineer onsite.
Trusted by
Our office is at Wadowicka 8A in Krakow. We tailor the support scope to the number of workstations, locations and organisational needs. We can take on all daily operations, helpdesk or administration, or provide second-line support for your existing administrator. Local visits cover Krakow and Lesser Poland; remote support serves businesses throughout Poland.
We match the scope to users, critical services and your existing team. Each service below has a distinct role; they do not all have to be part of one agreement.
TÜV NORD Polska has certified Virtline’s information security management system to PN-EN ISO/IEC 27001:2023-08. The published certificate states its scope and validity. The certificate covers Virtline’s own management system, not client compliance.
View Virtline’s certificateWe plan the remote start and visits with the people responsible in your company. We first check the environment and handover conditions, then take on the agreed services.
A free consultation establishes users, sites, critical systems and current problems. We review documentation, contracts, administrative access, backups, Microsoft 365, networks and licences, recording gaps and priorities.
We agree responsibilities with your company and suppliers, contact channels, SLA, reporting and change rules. We identify remote tasks, required visits in Krakow or Lesser Poland, the schedule and billing model.
We take over agreed access, organise documentation and launch helpdesk, monitoring and reporting. We check backups, restore tests, email and endpoint protection. Initial corrections and any downtime are agreed with the client.
We set first-month priorities and revisit them during reviews. We discuss service quality, security, recurring faults and open risks. The ongoing work plan identifies owners, dates, costs and decisions requiring approval.
Practical scope
The handover leaves agreed support rules, documentation and a plan for further work. Reports show completed actions and decisions that remain with the client.
One agreed reporting channel, categories, priorities, incident definitions, support hours, response times and escalation. We identify system and decision owners, service windows, change approvals and the scope of remote work and visits.
An inventory of assets, critical systems, contracts and licences, with a shared place for documentation. Reviews of permissions, administrator accounts, MFA, passwords and remote access identify gaps, completed corrections and risks requiring decisions.
Checks of backup schedules and completion, retention, agreed restore tests and emergency procedures. We review service availability, alerts and their recipients. Findings are assessed against continuity needs; a completed backup alone does not prove recoverability.
A monthly summary of ticket volumes and categories, response times, SLA, changes, updates, incidents, backups and alerts. We investigate the causes of recurring problems. Reports in Polish distinguish urgent fixes, stabilisation, overdue upgrades and further investment by risk, business impact and budget. Report frequency is confirmed in the agreement.
Selected systems can be monitored automatically around the clock. Monitoring 24/7 does not mean a round-the-clock helpdesk, an engineer on duty or a guarantee that an engineer will attend onsite. The contract defines support hours, priorities, alert response and onsite visits. Response time is not resolution time. Hardware, network or service changes may require downtime, agreed before the work. The client retains risk, budget and change-approval decisions; tasks outside the handover scope stay with the designated people or suppliers.
We plan visits in Krakow and Lesser Poland for hardware, cabling, Wi-Fi, firewalls, server-room work, migrations and incidents requiring an engineer onsite. Visits may also include necessary meetings. User tickets, accounts, email, VPN, administration and reporting are primarily handled remotely. Timing, availability and billing are agreed; a local office does not mean immediate arrival.
User and site numbers, critical systems, the state of the environment, security scope, responsibilities, support hours and required response times. After assessment, we choose a subscription, hourly or combined model. The proposal defines remote support, visits, additional work and hardware or licence costs. You can keep your own IT department and transfer only selected tasks.
We confirm timing after checking team availability, access, documentation, backups, Microsoft 365, networks, licences and critical systems. We agree the handover sequence and stabilisation plan. During an active outage, data loss or ransomware incident, we first establish what urgent help is possible for access, backups, monitoring and tickets. A start date must not be treated as a promise to restore every service.
Access, backup, alert, update and incident reviews, along with documented responsibilities, can support a customer audit, supplier assessment or preparation for NIS2, DORA, GDPR and ISO 27001. Where needed, we separately agree audits, implementation of required changes, vulnerability management and endpoint protection and threat response (EDR/MDR). Day-to-day outsourcing does not replace formal assessment or certification and does not guarantee company compliance.
Share user numbers, sites, critical systems and current problems. Tell us whether you are changing providers, need support for your administrator or are seeking help after an outage. Specify the support hours, target date and work requiring a visit.
Discuss IT support in Krakow